Refund policy

Return Policy

At Parallel, we’re committed to delivering high-quality, performance-driven apparel. If something isn’t quite right, you have 7 days from the date of delivery to request a return.

Return Conditions

• Returns must be initiated within 7 days of delivery.

• Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.

• Final sale items, gift cards, and any products marked as non-returnable cannot be returned.

How to Start a Return

To start your return, please contact us at
📧 support@parallelclothing.net
Include your order number and reason for return. Our team will get back to you with the next steps.

Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service. Parallel is not responsible for returns lost or damaged in transit.

Refunds

Once your return is received and inspected:

• We’ll notify you via email.

• If approved, your refund will be issued to your original payment method within 5–10 business days.

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the original and place a new order.